Privacy Policy

We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.

The transmission of information via the personal information forms on this website is done via a secure mechanism that encrypts the data being transferred and is only readable to us as the intended recipient. Once we have received your information we use strict procedures and security features to prevent unauthorised access.

While we are confident that data submitted via our website is secure, we do advise that this is generally not the case for all websites on the Internet and you are advised to check the security of the site when using online forms to help protect your personal data and that any transmission of personal data via websites is at your own risk.

Please be advised that our security does not apply to emails you send to us and only to information or messages sent via our online forms.

The Hounslow Borough Based Partnership will never collect personal information about you without your knowledge and will only use that information for a known reason. Information provided will not be passed to outside organisations, agencies, or individuals, unless there is a legal requirement to do so.

Our website may from time to time contain links to and from third party websites. If you follow a link to these websites, please note that they have their own privacy policies and will be subject to separate terms and conditions. We do not accept any responsibility or liability for these sites. Our website uses Google Analytics to track our visitors. This process uses cookies to recognise returning visitors. For full terms of the Google Analytics process, please see the Google Analytics privacy policy. The information collected via this mechanism is used so that we can monitor the number of visitors, the most popular pages and the length of time users spend browsing. This information is not used for any other reason.

• Information that you provide by filling in forms on our website. This includes information provided at the time of submitting your contact details, completing application forms or requesting further information about our services
• Information about your computer including where available your IP address, operating system, and browser type
• Details of your visits to our website and the pages and resources that you access

• Send you further details of our services
• Contact you in response to any general or specific enquiries made by you
• Process any application submitted by you
• Send you information about recent developments in areas in which you have expressed an interest
• Automate certain functions on our website
• Ensure content from our website is presented in the most effective manner for you and your computer

The Hounslow Borough Based Partnership tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate.

If you want to make a complaint you can contact us via Kayley.mordey@hounslow.gov.uk

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect, visit the Information Commissioner’s website: https://ico.org.uk/

If you have any concerns regarding any privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745

Email: casework@ico.org.uk